1. How to cancel
You may cancel a Data Dialer subscription by using the Stripe Customer Portal when it becomes available, or by contacting support until that portal is active. Full-account cancellation takes effect immediately and ends access to the Data Dialer app (app.data-dialer.com). A reduction in paid seats takes effect at the next billing cycle and does not create an immediate credit.
Canceling a subscription does not erase charges that were validly incurred before cancellation. Download any information you need before access ends.
2. Subscription refunds
Except where required by law, subscription charges and other charges validly incurred before cancellation are non-refundable. Seat reductions take effect on the next billing cycle without an immediate credit. An administrative revocation for misuse or enforcement is immediate and does not include a refund or proration.
If we approve a refund, it will ordinarily be returned to the original payment method. Banks and card networks control how long it takes to appear.
3. Prepaid dial credit
After the associated Twilio account is closed and the carrier confirms the refundable balance, we will refund up to $500 of unused carrier dial credit. Credit already consumed, amounts the carrier will not return, and any unused balance above $500 are not refundable.
Usage already consumed for completed or in-progress calls is not refundable. A call already in progress is allowed to finish and its final usage may be posted after the balance was last displayed.
4. Purchased phone numbers
When the associated Twilio account is deactivated, its Data Dialer phone number will also be deactivated and may be released. After release, the number may not be recoverable.
Phone-number availability and continued assignment depend on the telephony provider and applicable carrier rules. Do not assume a number can be recovered after it is released.
5. Failed or duplicate charges
If you believe a charge is duplicated, unauthorized, or inconsistent with the checkout shown to you, contact us promptly with the account email, date, and amount. Do not send full card numbers by email.
6. Contact
Questions about cancellation or a charge may be sent to monarchdev@data-dialer.com or raised by phone at (561) 709-3617. Include enough information to identify the account, but never send card security codes.